If your order isn’t appearing in your account, it’s likely because you checked out as a guest and created an account afterwards. Don’t worry—this won’t affect your experience. You’ll still receive email updates about your order’s progress, including dispatch information.
Key information
- Guest orders: Orders placed as a guest cannot be added to your account later, even by our Customer Care team.
-
Creating an account: Having an account is different from subscribing to our newsletter.
- An account lets you view your order history and tracking details. (Create an account here)
- Subscribing to our newsletter keeps you updated on the latest news and offers. (Subscribe to our newsletter here)
Didn’t get a confirmation? Please contact our customer support team by clicking the messenger icon in the bottom-right corner of the screen and asking for a live agent as soon as possible for assistance.