If you are an international customer and received an item that doesn’t match what you ordered, please contact us as soon as possible so we can review and assist.
To get started, reach out here or email us at support@drmartens.com with your order number and clear photos of the item you received (JPEG format preferred). If the issue involves sizing, please include a photo showing the size label inside the item.
Our team will review your request and follow up with next steps.