If your package was marked as delivered but you did not receive it, or if it arrived damaged or with missing items, please contact us as soon as possible so we can assist.
To begin a review, reach out to us here or email us at support@drmartens.com with your order number and a brief description of the issue. If your item was damaged or incomplete, please keep all packaging and be prepared to provide photos upon request.
Our team will review your case and follow up with next steps.