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Our phone support will be unavailable on Thursday, June 19th in observance of the Juneteenth holiday. Normal business operations will resume on Friday, June 20th.

  1. Dr. Martens
  2. Orders & Account
  3. Orders

Orders

Find answers to the most commonly asked orders questions on the Dr. Martens customer support website.

  • Free Shoe Care Kit with Qualifying US Purchase – May 15, 2025 Promotion
  • Can I cancel or change my order?
  • Price Guarantee
  • What do I do if I received the wrong item?
  • What do I do if I received the wrong size?
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About Us

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Useful Info

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Corporate and Legal

  • Investors
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  • Accessibility Statement
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  • Do not share or sell my info
  • California Residents: notice at Collection and Privacy Policy

Secure Online Shopping

  • Apple Pay
  • discover
  • diners
  • visa
  • Mastercard
  • American Express
  • Afterpay
  • Dr. Martens eGift Card
  • Pay over time with Klarna.
  • PayPal
  • Google Pay

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