Why didn’t my payment go through?

In order to protect our customers from fraudulent transactions, we use a high security payment method.

There are a few possible reasons why your payment didn't go through, including:

• Invalid Billing address: If the billing address entered differs from the address that your Bank has on record, this can cause the transaction to be declined. This includes, house number, postcode, street name. Please contact your your credit card company to check the address they have on file for AVS (Address Verifitcation System) purposes.
• Invalid card number: Please check that your card number is correct, this should be entered with no spaces.
• Invalid security code: This is the last 3 digits on the back of your card, please make sure that this is correct.
• Invalid Issuing country: We are not able to take payments from countries that we do not ship to. Please make sure that you are using the correct card.
• Not Enough Balance: There are account that you are using does not currently have enough available balance to complete the transaction. 

If you are still unsure as to why a payment cannot go through, please do not attempt to re submit your payment, as it will send multiple authorization requests to your bank and place a hold on your funds. These are authorization holds are placed by your bank when the transaction is attempted; money has not been removed from your account. Authorization holds typically take about 1-2 business days to clear, however this timeline is dependent on your issuing bank. This process can often be expedited by contacting your bank.

For further details, please contact our Customer Service Team and we will be happy to help.