There are a few possible reasons why your payment didn't go through. Most often, the billing address provided does not match the "Master Address" that your issuing bank has on file.
If your billing address is correct and the transaction still isn't going through, please contact us. Our customer service team will be able to diagnose the problem and provide a solution.
In the event of a declined transaction, you may see pending charges on your account. These are authorization holds placed by your bank when the transaction is attempted; money has not been removed from your account. Authorization holds typically take about 1-2 business days to clear, however this timeline is dependent on your issuing bank. This process can often be expedited by contacting your bank.